1. Is Footalog.com's Merchandise Authentic?

All of our merchandise is authentic. They are supplied by authorized dealers and are guaranteed 100% authentic. We DO NOT sell factory variants or fakes. They are shipped to you in their original box with any accessories you would get by purchasing them at your local store.

2. What Payment Methods does Footalog.Com accept?

Footalog.com uses Paypal's secured shopping cart system to accept credit card and bank payments. We only accept paypal payments from verified account or with confirmed billing address. Unverified account providing an "unconfirmed address" for your order may result in order denial and you will be informed.

3. Is My Payment to Footalog.Com Secure?

All payments are processed via Paypal's secured payment system. Footalog.com will never get your credit card information because paypal will send your payment to us, so you will never worry about your credit card information being stolen or sold to other parties because Paypal protects all sensitive information on its online secure servers.

4. Why my item is out of stock?

We update our stock on a daily basis. However, for some popular models, we may receive orders at the same time frame and orders will be processed in a first come first served basis. Payment will be returned to you within 48 hours if the item is out of stock.

5. What is footalog.com's Return Policy?

Currently we do not accept returns or exchanges on any product except for wrong products or sizes sent.

6. Do I need to pay any custom fees or import taxes?

All items will be marked as 'GIFT' with a low value to prevent any custom fees. However, we cannot guarantee against any custom fees and charges.

7. When will footalog.com ship my order and how can I track it?

We will ship out your order within 2 working days. Once your order is shipped, we will provide you with an online tracking number in your paypal's transaction within 24 hours and you can track your parcel(s) at http://app1.hongkongpost.com/CGI/mt/enquiry.jsp