All orders are processed on same business day of order receipt and are shipped within 48 hours. Orders are shipped on business days only (Monday - Friday), excluding holidays and weekends.
We only ship item to billing address provided in PayPal and do not ship more than 4 items in one shipment to avoid shoes being held in customs.
Shipping Carrier
We use Hong Kong Post's Express Mail Service (EMS) for shipping to all locations. If you must use a specific shipping company and option, please contact us.
Customs Fees & Duties
We are not responsible for all customs fees and duties which are charged upon delivery. Refund will not be given if a parcel is returned and same shipping charge is required for re-sending returned parcel
We do try to mark packages as "GIFT" with low value in order to prevent custom fees.
If you have any questions about customs fees please email us.
Blocked Countries and Cities
We are not shipping to the following cities and Countries (MONTREAL, AFRICA and INDIA)
Packaging
Free double-box service will be provided for all orders. We will provide extra box to protect the original box in transit. Items without boxes, such as clothing and sample shoes will be wrapped with bubble sheet and then boxed.
Order Tracking & Tracking Number
Once your order is shipped you will be issued a tracking number in Paypal. You can then track the parcel using the website we provided. If you have any questions regarding order tracking please feel free to contact us. In your e-mail please include your name, address and order confirmation number in addition to your question so that we may assist you as quickly as possible.
Problems
If you accept a delivery and notice problems thereafter, please email us. Keep all packaging materials until the matter has been satisfactorily settled. That way it will be easier for you to return products to us, if necessary.
